Duties and Responsibilities
- Provides conscientious reference services to users with sensitivity to a variety of user needs and abilities. Brings creative problem-solving skills to bear on reference inquiries and performs work efficiently and effectively.
- Assists in supporting classes and other learning and outreach activities, utilizing primary sources from the CCP’s collections.
- Contributes to oversight of the Laura Volkerding Study Center, supporting users in person and via remote reference appointments. Maintains a welcoming and professional environment.
- Pages materials for internal and external users following protocols and procedures to ensure effective collection management.
- Contributes to the maintenance of standards-based measures and metrics and engages with the team to reflect on data, innovating and iterating on the Study Center’s services.
- Prepares materials and metadata for patron-initiated digitization requests, communicates with users on timelines, generates invoices, creates manifests, and collaborates with the Digital Imaging Team to provide efficient and effective digitization workflows and schedules.
- Trains and supports student assistants, interns, fellows, and/or volunteers.
- Contributes to the coordination of Reference projects.
- Participates in Center-related service (e.g. committee service), continuing education, and professional development opportunities.
- Performs other duties as needed.
Knowledge, Skills, and Abilities:
- Enthusiasm for supporting archival and/or library users.
- Ability to work independently.
- Demonstrated ability for creative problem-solving.
- Knowledge of current archival and descriptive standards and best practices.
- Knowledge of digitization practices in a cultural heritage environment.
Qualifications
Minimum
- Bachelor's degree or equivalent advanced learning attained through professional-level experience required. Master's degree in a relevant field preferred.
- A minimum of 3 years of relevant work experience is required.
- Experience in customer and/or user services.
- Experience with and enthusiasm for working collaboratively.
Preferred
- Coursework toward or completion of ALA-accredited master’s degree in Library and Information Science.
- 2 years of experience with providing archival or special collections reference and research services.
- 2 years of experience generating metadata in a cultural heritage environment.
- Experience supporting digitization initiatives.
- Experience training and supporting student employees.
- Experience handling rare and fragile materials.
- Experience with a reference or ticketing system such as LibAnswers.
- Experience using archival management systems such as ArchivesSpace and collections management systems such as Aeon.