Department Head, Technology Strategy & Services


Thursday, December 30, 2021


Tucson, Arizona

Sponsor Organization

University of Arizona


Duties and Responsibilities

The Department Head for TeSS plays a critical role in defining and leading the Libraries’ technology vision and strategy both in the short and long term. We are looking for someone with strong management and mentoring experience and with a demonstrated capacity for moving organizations in strategic directions. We have a collaborative culture, and TeSS, in particular, works closely across all Libraries’ departments and other partners on campus and beyond. The TeSS Department Head will serve on Cabinet, the senior management team for the Libraries and engage with key campus leaders in units such as University Information Technology Services (UITS), on issues of strategic importance. Strong communication, advocacy skills, the ability to work with multiple stakeholders are critical for success.

This is a unique opportunity to lead a group of approximately 18 FTE of staff who provide the backbone of technology support to the Libraries. The Head has four direct reports (3 unit leads and 1 project manager/service lead); this group is the leadership team (“TeSS Leads”) for the Head. The Head reports to the Vice Dean of the Libraries.

TeSS creates, manages, and maintains technology services through three groups:

  • Library Operations supports the library help desk, endpoint management, digital signage, A/V and events;
  • Software Development builds and maintains web applications and automation tools; and
  • Platform Engineering administers and maintains server infrastructure (on-premise and cloud) used for application hosting and data storage.

The TeSS Department Head will set priorities for TeSS and for technology strategy in the UA Libraries in consultation with UAL leadership. Duties and Responsibilities include:

  • Provides overall leadership and vision for the Technology Strategies and Services (TeSS) department. In consultation with UAL leadership and the TeSS Leads, sets priorities to support the technology needs of the UA Libraries.
  • Manages and engages a diverse group of staff (approximately 18 FTE including 4 FTE as direct reports) to work effectively towards shared goals.
  • Manages an annual technology budget of approximately $800K.
  • Serves on the Libraries’ senior management team (Cabinet), representing TeSS needs and perspectives on Cabinet, as well as contributing to organization-wide decision making.
  • Recruits, hires, and onboards new employees in collaboration with the TeSS Leads.
  • Monitors and assesses the organizational effectiveness of the department.
  • Leads efforts within TeSS and the Libraries to ensure that our technology staffing, strategies, and practices contribute to the Libraries’ inclusive and anti-racist approach to services and collections.
  • Communicates regularly with stakeholders and UAL employees on IT issues and TeSS priorities.
  • Works across UAL to establish best practices for sustainable and equitable innovation and development.
  • Ensures that the Libraries are following best practices for information security and privacy.
  • Fosters professional development of staff to meet the challenges of a rapidly changing environment.
  • Advocates for Libraries' information technology initiatives, services, staff, and partnerships internally and externally.
  • Communicates, collaborates, and consults with central IT services (UITS) particularly around issues of centralized services and security.
  • Represents the Libraries in University committees, collaborative technology initiatives across the University, and in national and international efforts.
  • Anticipates, initiates, and responds to changes in the environment, and keeps abreast of new trends that impact information technology, higher education, and the library profession to ensure that the Libraries and the University achieve their goals.
  • The UA Libraries support the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students.  The candidate is expected to support diversity and inclusiveness efforts in the department and college.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • Ability to be an effective team leader who fosters an inclusive, efficient, and collegial workplace.
  • Knowledge of current trends in information technology within academic research libraries and higher education.
  • Knowledge of agile methodologies for software development.
  • Knowledge of the typical academic library technology stack (e.g. Library Services Platform (Alma/Primo), interlibrary loan management software (ILLiad), remote access (EZproxy), repository and digital collections software (DSpace and CONTENTdm)).
  • Knowledge of IT security issues and practices.
  • Knowledge of cloud infrastructure and migration practices.
  • Knowledge of user experience principles and practices.
  • Knowledge of digital preservation practices and technologies especially as they intersect with storage and management of digital assets.
  • Knowledge of how to plan and design for inclusive technologies and policies.
  • Ability to develop and execute an overall IT vision for the UA Libraries.
  • Ability to develop short and long term roadmaps for technology infrastructure and services.
  • Ability to manage a complex portfolio of projects.
  • Ability to work with multiple stakeholders and to prioritize competing needs.
  • Ability to coach and mentor direct and indirect reports.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
  • Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.



Qualifications for Primary Department Head Position:

  • Bachelor’s degree.
  • Nine years of related work experience, including five years of managerial experience, or equivalent combination of education and work experience.
  • Experience managing complex budgets.
  • Experience with project management.
  • Experience managing a broad and diverse portfolio of services and projects.
  • Experience in one or more of the following areas: software development, systems administration, library services platforms, or client systems and support.
  • Experience contributing to organizational or personal diversity and inclusion-related goals and initiatives.
  • Experience leading a team, project, program, or function is required.

Qualifications for Secondary Continuing Status Track Title:

  • If brought in under the continuing status track, must have a Master’s degree in library/information science from an ALA-accredited institution or an advanced degree in a relevant field.
  • If brought in under the continuing status track, must show evidence of the ability to achieve continuing status (equivalent to tenure), including contributing to the information/library profession and to fulfilling the responsibilities of a library faculty member through service and scholarship.


  • Advanced degree in a relevant field.
  • Experience in higher education or cultural institutions.
  • Experience in an academic research library environment.
  • Demonstrated experience with agile methodologies for software development.
  • Experience in two or more of the following areas: software development, systems administration, library services platforms, or client systems and support.
  • Demonstrated experience with typical library technologies (e.g. digital repository and collections software, search and discovery services, digital preservation tools).
  • Demonstrated experience with integrating user-centered principles and user experience practices into information technology work.
In Person