Library Services Associate III

Deadline

Monday, December 27, 2021

Location

Tucson, Arizona

Sponsor Organization

University of Arizona

Description

The Library Services Associate III works in collaboration and provides leadership in the coordination and enhancement of Library’s public service desks and services, specifically those pertaining to Resource Sharing; interlibrary loan lending and document delivery. The LSA III serves as the Student Manager for the RS ILL student employees and manages the RS ILL services on a day-to-day basis. This position works closely with the PERCS Student Manager to ensure efficient workflows and scheduling of student tasks that overlap or where handoffs between areas of student management take place. This includes designing, developing, maintaining and coordinating training; in collaboration with Information and Training team as appropriate, requiring a high degree of computer/digital fluency in using instructional/training software.


Duties & Responsibilities

  • Responsible for management of 8-10 part-time student employees. This includes effective communication with various individuals (e.g., desk staff, other student managers, supervisors, accountants, facilities and Collections Services staff) to ensure tasks are performed correctly.
  • Incumbent in this position resides primary responsibility for both RS and PERCS student scheduling in When To Work; and back up responsibility for wages budgeting and reporting related to both RS and PERCS student tasks.
  • Primary back up for Paging, Express Retrieval, Check-in and Searches student manager during planned and unplanned leave. This responsibility assumes basic knowledge of PERCS student tasks and knowledge of who to refer advanced questions or issue to.
  • Provides leadership including solving problems and making non-routine decisions.
    Ensures safety of library customers, employees, and security of library materials through application of library and University policies and procedures. Responds to desk coverage requests made by co-workers as needed and based on training and availability.
  • Responds to customer inquiries, and provides reference assistance applicable to Resource Sharing services.  Educates customers to be self-sufficient using ILL services, including submitting requests, and renewing material.
  • Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data including data required for departmental and library projects and strategic planning.
  • Supports the library in its mission and vision in providing excellent customer service by serving on library-wide projects and by improving student awareness of the suite of services and resources offered by the library through participation in campus public programming, student education and success events.
  • Facilitates meetings, makes presentations as needed, and participates in data based decision making.
  • Provides support for investigating, summarizing, and reporting on the needs and risks associated with operationalizing a new service (development of best practices, policies, and procedures); including benchmarking peers, monitoring trends, seeking feedback from internal and external stakeholders, and identifying resource needs.
  • Vender contact with Image Data for three (3) public and four (4) production scanners. Responsibility includes training AIS desk staff and student assistants in use and basic trouble shooting of issues with the public scanners. Training lead for production scanning that takes place at various branch locations.
  • The UA Libraries support the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students.  The candidate is expected to support diversity and inclusiveness efforts in the department and college.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • Supervisory skills, including scheduling, training, approving payroll, developing and tracking wage budget and daily supervision of part-time student employees.
  • Leadership skills, including evidence of excellent initiative, organizational and time management skills; evidence of the use of good judgment and solid analytical and problem-solving skills with ability to work autonomously with minimal supervision.
  • Customer service skills, including the ability to work with diverse people and serve a diverse population, as well as taking a proactive approach to meeting customer need, coordinating with peers in order to effectively meet customer need, and initiating effective interventions that result in customer satisfaction.
  • Ability to prioritize tasks and respond positively to unanticipated changes while exhibiting follow through and flexibility under demanding circumstances. This involves the ability to work proactively and constructively to identify, define and solve problems with customers and colleagues within the unit and library-wide.
  • Skills in troubleshooting hardware and software, and the ability to acquire and apply new technology skills.
  • Skilled in Microsoft Outlook and Office Suite (current version) as well as familiarity with library technology, including demonstrated skills in troubleshooting hardware, software and equipment.
  • Understanding of the research and references process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate uses, including understanding the differences between primary and secondary resources.
  • Ability to work independently and collaboratively on the design, development, delivery and assessment of customized instruction, train groups and individuals, whose learning styles, levels of academic preparedness, and backgrounds vary greatly in effective use of library resources and research tools as well as experience evaluating individuals based on established work expectations.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
  • Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.

Qualifications

Minimum:

  • Bachelor's degree AND one year related library experience; OR, Five years related library experience; OR, Any equivalent combination of experience, training and/or education.
  • At least one year of supervisory experience.

Preferred:

  • Experience with interlibrary loan and/or document delivery and its management systems (for example: ILLiad and OCLC).
  • Experience searching integrated Library Services and Discovery Platforms including record interpretation (e.g., Ex Libris, Alma and Primo).
  • Experience providing reference services (in-person and virtual), utilizing the reference interview process to determine customer need, in an academic, research or large public library.
  • Experience training and evaluating individuals based on established work expectations. Experience using course management systems (e.g., Desire2Learn).
  • Experience gathering and analyzing internal and external data (both qualitative and quantitative).
  • Experience with process improvement, cost and systems analysis, and project management.
In Person