- Purpose of the Position
Spanish speaking is a preferred for this position. Review of applications to begin immediately.
Greets and assists customers of the Law Library and Resource Center, both internal and external to the court. Performs processing and customer service functions such as assisting patrons with accessing library services, using the printer/photocopiers, checking in mail, processing material to be shelf ready, preparing supply orders and cash deposits, and filing library materials. Works with an integrated library management system in support of internal library functions.
- Essential Functions
- Provides customer service to library users, in-house and over the phone, and assists them in locating and utilizing library services such as self-service forms, computers, printers/photocopiers, and information resources.
- Provides information to customers about the Family Law legal clinic, pro bono legal agencies, and other relevant community resources.
- Interprets library users' requests for print materials and refers users to stack location within the library.
- Refers reference requests to the reference librarian.
- Staffs the circulation desk and circulates material utilizing an automated circulation system. Notifies library users of overdue material and adheres to circulation policies.
- Maintains a cash fund and uses a cash register for selling forms and giving change for a public use copy machine, secures cash at closing, and prepares and submits deposits to the Treasurer's Office.
- Performs a weekly reconciliation of cash balance in coin tower kiosks.
- Receives mail and inputs bibliographic data such as serials, continuations and periodicals received. Completes check-in, identifies and resolves non-receipt of issues and may refer some unresolved matters to the supervisor.
- Processes incoming print materials by printing and affixing spine labels, barcodes, and property stamps on books and periodicals. Routes, files, or shelves received materials in accordance with established guidelines.
- Files loose-leaf pages and pocket parts; stays alert for missing releases or pages; initiates claims for missing material, and monitors the condition of binders and suggests the purchase of new binders as necessary.
- Maintains accurate and current statistics related to library activities such as sales of packets and forms, telephone calls, and the volume of patrons entering the library.
- Monitors the printer/photocopiers, resolves malfunctions, and adds toner and paper when needed.
- Minimum Qualifications
A High School diploma or equivalent G.E.D certificate, and two years of customer service work experience. Previous library, court, or law office work experience is preferred, knowledge of legal terminology is desired; OR, an equivalent combination of experience, training and/or education that demonstrates the ability to perform the essential functions approved by Human Resources.
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